Refund Policy

At EliteHorizon.site, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return guidelines below.

1. Return Eligibility

We accept returns on all products under the following conditions:

• Items must be returned within 30 days from the date of delivery.
• Products must be in new, unused condition, with all original packaging and accessories included.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

• Digital products (e.g., software keys, gift cards).
• Products marked as “Final Sale” or “Non-Returnable.”
• Items damaged due to misuse or improper handling.

3. How to Initiate a Return

To start a return, contact us at support@elitehorizon.site or call +1 319-202-0318. Please provide:

• Your order number.
• A brief reason for the return.
• Photos of the product (if it arrived damaged or defective).

We will review your request and provide return instructions, including a prepaid return shipping label if applicable.

4. Refund Process

Once we receive your returned item and verify its condition, we will initiate your refund. Refunds will be issued to the original payment method within 5-7 business days.

5. Free Returns and Shipping

• Return Shipping: All returns within the USA are free—we cover the cost of shipping the item back to us.
• Original Shipping Fees: If you received free shipping, no deductions will be made from your refund.

6. Exchanges

If you wish to exchange an item for a different product, size, or model, please follow the same return process. Once we receive your returned item, we will ship the replacement product.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

1. Check with your bank or credit card provider.
2. Contact us at support@elitehorizon.site or +1 319-202-0318 for further assistance.

8. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery. We will offer a replacement or full refund at no additional cost.

9. Cancellations

You can cancel your order for a full refund if the request is made before the item ships. Once the item is shipped, the standard return process applies.

10. Contact Us

If you have any questions or need further assistance with your return or refund, contact our support team:

• Email: support@elitehorizon.site
• Phone: +1 319-202-0318
• Address: 15 Miller Dr, Hillsborough Township, NJ 08844, USA

We aim to make your shopping experience as smooth as possible. Thank you for choosing EliteHorizon.site!