FAQs

Welcome to the EliteHorizon.site FAQs page! Find answers to common questions about our products, orders, shipping, returns, and more.

1. What types of products do you sell?

We sell a variety of general products, including mowers, pool cleaners, grills, outdoor equipment, and more. Explore our collection to find what suits your needs!

2. Do you offer free shipping?

Yes! Free shipping is available on all products within the USA.

3. What is your delivery time?

• Handling time: 1-2 business days
• Delivery time: 3-5 business days
  For more details, see our [Shipping Policy].

4. Do you accept returns?

Yes, we offer a 30-day return policy. Items must be in new, unused condition and include all original packaging. See our [Refund Policy] for more information.

5. What payment methods do you accept?

We currently accept PayPal and Venmo for secure payments.

6. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.

7. What should I do if my order arrives damaged or incorrect?

If your order is damaged or incorrect, contact us within 48 hours of delivery at support@elitehorizon.site or +1 319-202-0318. We’ll arrange a replacement or refund.

8. Can I cancel my order?

You can cancel your order before it ships for a full refund. If it has already shipped, you’ll need to return the product after delivery.

9. Do you ship internationally?

Currently, we only ship within the USA.

10. How do I contact customer support?

You can reach us via:

• Email: support@elitehorizon.site
• Phone: +1 319-202-0318
• Address: 15 Miller Dr, Hillsborough Township, NJ 08844, USA

11. How do I know my payment information is secure?

We use secure payment gateways like PayPal and Venmo, ensuring that your sensitive information is encrypted and protected during every transaction.

12. Can I place a bulk order?

Yes! If you’re interested in bulk orders, contact us directly for availability and any special offers.

If you have any further questions, please feel free to contact our customer support team. We’re happy to help!