Shipping Policy

At EliteHorizon.site, we are committed to delivering your orders quickly and efficiently. Please review our shipping terms and guidelines below.

1. Free Shipping

We offer free shipping on all products to customers within the USA.

2. Processing Time

• Order Handling: 1-2 business days.
• Orders placed on weekends or holidays will begin processing the next business day.

3. Delivery Time

• Standard Shipping: 3-5 business days from the date of shipment.
• Shipping times may vary depending on your location and the product availability.

4. Tracking Your Order

Once your order ships, we will send a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress.

5. Shipping Carriers

We use reliable carriers such as USPS, UPS, FedEx, and DHL to ensure timely delivery.

6. Shipping Restrictions

• We currently ship only within the USA.
• We do not deliver to PO Boxes or APO/FPO addresses.

7. Lost or Delayed Shipments

If your package is delayed or lost during transit, contact us at support@elitehorizon.site or +1 319-202-0318. We will work with the carrier to resolve the issue as quickly as possible.

8. Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, notify us within 48 hours of delivery. We will arrange for a replacement or a refund at no additional cost to you.

9. Order Cancellations and Address Changes

• Order Cancellation: You can cancel your order before it ships for a full refund.
• Address Changes: Please contact us immediately if you need to update your shipping address. Once the item ships, we cannot modify the address.

10. Contact Us

If you have questions about our shipping policy or need help with your order, reach out to us:

• Email: support@elitehorizon.site
• Phone: +1 319-202-0318
• Address: 15 Miller Dr, Hillsborough Township, NJ 08844, USA

We appreciate your business and look forward to serving you at EliteHorizon.site!